Returns & Replacement Policy
Food hygiene, safety, and customer delight are our highest priorities. While perishable edible items cannot be returned once opened, we provide a 100% Free Replacement Guarantee for any transit damage.
Perishable Food Hygiene Policy
Food Safety CompliantDue to strict food safety guidelines, traditional fermented pickles and makhana cannot be accepted for return or restocking once the tamper-evident seal is broken or delivered.
100% Damaged / Leakage in Transit Replacement
Free Instant ReplacementIf your parcel arrives with glass breakage, seal rupture, or courier damage, we will ship a brand new fresh replacement jar immediately at zero extra cost to you.
Wrong or Missing Item Guarantee
48-Hour Claim WindowIf you receive an incorrect pickle variant or missing items in your box, notify us within 48 hours of delivery and we will dispatch the correct items via express courier immediately.
How to Request an Instant Replacement
Fast WhatsApp ResolutionSimply share a quick photo or 5-second unboxing video of the damaged box with our WhatsApp Support (+91 88604 88004) or email us at info@chachiji.in. Our team resolves and re-dispatches within 24 hours.
Need Immediate Replacement Assistance?
Share your unboxing photos or video directly with our dedicated care team on WhatsApp for same-day re-dispatch.