Privacy Policy
Your trust is our most treasured recipe. We treat your personal information with the same uncompromising honesty that goes into every jar of our achar.
256-Bit SSL Encryption
All checkout data is secured with bank-grade encryption.
Zero Data Selling
We never sell or rent your mobile number or email to third parties.
RBI Authorized Payments
Secure UPI and card processing via certified Indian payment gateways.
1. Information We Collect
When you browse, create an account, or place an order on chachiji.in, we collect necessary customer details including:
- Contact Information: Name, delivery address, pincode, phone number, and email address.
- Order History: Product items ordered, quantities, dates of purchase, and delivery preferences.
- Technical Data: IP address, device type, browser information, and session cookies to ensure cart functionality.
2. How We Use Your Data
Your personal data is used solely for the following legitimate purposes:
- Processing, packing, and dispatching your orders from our Vaishali kitchen.
- Sending live delivery tracking updates and shipment notifications via SMS, WhatsApp, and email.
- Providing customer support regarding delivery scheduling or flavor inquiries.
- Occasional seasonal harvest newsletters (you can unsubscribe anytime with one click).
3. Payment Processing & Card Security
All electronic payments on our website are handled through certified, PCI-DSS compliant Indian payment gateways (Razorpay / Cashfree). Chachiji never stores your complete debit/credit card numbers, CVVs, or Netbanking passwords on our servers.
4. Data Sharing with Courier Partners
Your shipping name, destination address, and phone number are shared strictly with our contracted domestic courier partners (BlueDart, Delhivery, Xpressbees) solely to complete physical doorstep delivery and verification.
5. Cookies & Tracking
We use minimal, essential browser cookies to remember the items in your shopping bag, applied coupon codes, and wishlist preferences. You can disable cookies in your browser settings, though it may affect your checkout experience.
6. Your Data Rights & Deletion
You have the right to request a copy of your stored customer records or request complete deletion of your account. To do so, please write to our Data Privacy Desk at info@chachiji.in.
Questions About Your Data?
Contact our grievance officer for any privacy or account assistance.